How Jeetcity Protects Your Data and Your AUD Account

When you open a Jeetcity account you hand over a certain amount of personal information: your name, date of birth, email, phone number, and the payment details you use to fund your AUD balance. We treat that information as belonging to you, not to us. It's used to run your account, verify who you are, process deposits and withdrawals, and meet our own record-keeping obligations. It is not used for anything beyond that without your knowledge.

What we collect and why

• Identity details: full name, date of birth, residential address, used to confirm you're 18 or over and to run identity checks where required.
• Contact details: email and mobile number, used for account verification, security alerts, and support communication.
• Payment data: the last digits of cards, PayID or bank account references, POLi transaction confirmations, or wallet addresses for Bitcoin and Tether (USDT) deposits. We do not store full card numbers on our own servers.
• Account activity: deposit and withdrawal history, game session logs, and bonus usage, kept for accounting, dispute resolution, and fraud prevention.
• Technical data: IP address, device type, and browser information, used to keep the site secure and to detect unusual login activity.

AUD account and payment security

Your Jeetcity balance runs in AUD, and the payment methods available to Australian players include PayID, POLi, Visa, Mastercard, Bitcoin, Tether (USDT), Neosurf, and direct bank transfer. Every one of these rails carries its own security layer before a transaction ever reaches us: PayID and POLi confirmations run through your bank's own authentication, card payments are processed through encrypted gateways, and crypto deposits are confirmed on-chain before funds are credited.

On our side, account pages and transactions are served over encrypted connections, and withdrawal requests are matched against the identity details already on file for that account. Payment details you save for faster deposits are stored in tokenised or masked form. If you ever notice a login or transaction you don't recognise, contact support immediately and change your password before doing anything else.

Cookies and tracking

Jeetcity uses cookies to keep you logged in between visits, remember your language and display preferences, and understand which pages and promotions get used so we can improve them. Some cookies are strictly necessary for the site to function, such as session cookies that hold your login state while you play. Others are analytics cookies that help us see which pokies or live tables are popular, and a smaller set support marketing, such as recognising if you arrived via a promotional link.

You can control cookies through your browser settings at any time. Blocking non-essential cookies won't stop you from playing, but blocking session cookies entirely may log you out repeatedly or break certain pages. We don't use cookies to sell personal data to unrelated third parties.

Who else sees your data

Certain information is shared with parties directly involved in running your account: payment processors handling your PayID, POLi, card, or crypto transactions, identity verification providers where a check is required, and game providers such as Evolution, Pragmatic Play, and Nolimit City for the purpose of running fair, auditable game sessions. None of these parties receive more data than they need to do their specific job, and none are permitted to use your details for their own marketing.

Data retention

We keep account and transaction records for as long as needed to meet accounting, fraud-prevention, and dispute-resolution requirements, even after an account is closed. If you'd like to know how long a specific record is retained, ask our support team directly.

Your choices

• Request a copy of the personal data we hold on your account.
• Ask us to correct inaccurate details such as a misspelled name or outdated address.
• Request account closure, noting that some records may still be retained for legal reasons.
• Opt out of marketing emails and SMS at any time via the link in those messages or by asking support directly.
• Set deposit limits or self-exclude, details of which are covered on our responsible gaming page.

Contact for privacy queries

For anything related to your data, whether that's a correction request, a question about a specific transaction record, or concern about account security, contact our support team through live chat or email, available 24/7 aligned with Australian hours. Privacy-specific requests are handled by our dedicated data contact, reachable through the same support channel; ask to have your query escalated if needed.

Related pages: check Terms and Conditions for the full rules around account use, Responsible Gaming for deposit limits and self-exclusion tools, and Payments for details on how PayID, POLi, and crypto deposits are processed. Ready to set up an account under these terms? Head to Register.