Responsible Gaming Tools at Jeetcity

We built Jeetcity for Australians who enjoy a Friday night session on the pokies or a few hands of blackjack against a live dealer. That enjoyment only works if it stays inside boundaries you choose. Below is exactly how our responsible gaming tools work, how to switch them on, and where to go if you or someone close to you needs support beyond what we can offer.

Deposit Limits: Set the Ceiling Before You Play

Every Jeetcity account can have a daily, weekly or monthly deposit limit attached to it. Once you hit that AUD figure, the cashier locks further deposits until the period resets. This is separate from your bank's own limits on PayID, POLi, card or crypto transfers, it's a cap you set inside your Jeetcity account settings, and it applies regardless of which payment method you use that week.

• Go to Account Settings > Responsible Gaming to set or lower a deposit limit immediately.
• Increasing a limit takes effect only after a 24 to 72 hour cooling-off period, this delay is intentional and cannot be bypassed by support.
• Lowering a limit or removing it entirely takes effect straight away.
• Limits apply per account, not per payment method, so switching from PayID to crypto won't reset the cap.

Reality Checks: A Tap on the Shoulder Mid-Session

Time moves differently during a long pokies session, especially on a bonus round or a progressive jackpot feed. Reality check pop-ups interrupt play at intervals you choose, typically every 30, 60 or 90 minutes, and show your session length plus net win or loss so far. You can close the pop-up and keep playing, or use it as your cue to log off. We recommend setting a reality check the first time you play, even if you think you don't need one.

Self-Exclusion: Stepping Away Completely

If you need a full break rather than a limit, self-exclusion closes your Jeetcity account for a fixed period you nominate, from six months up to a permanent closure. During self-exclusion you won't receive marketing emails, bonus offers or push notifications from us, and the account cannot be reopened early by contacting support, changing your email, or creating a new registration. This finality is deliberate, it's what makes the tool worth using.

• Request self-exclusion via live chat or through Account Settings, no reason needs to be given.
• Choose a fixed term or an indefinite closure, both are honoured without early reversal.
• Any pending withdrawals are still processed after account closure, they are not forfeited.
• If you share a household device, consider free third-party blocking software as an added layer alongside self-exclusion.

Age Verification: 18+ Only, No Exceptions

Jeetcity is restricted to players aged 18 and over. Identity and age verification checks happen at registration and again before first withdrawal, using government-issued ID. Accounts found to belong to a minor are closed immediately and any deposits are returned, no play is permitted to continue under any circumstance.

Warning Signs Worth Noticing

Chasing losses by increasing your next deposit, borrowing to top up a Jeetcity balance, gambling to escape stress rather than for fun, or hiding session length from family are all signals worth acting on early. None of these require a crisis point before you use a limit or ring Gambling Help Online, the tools work better as prevention than as a last resort.

How Our Support Team Fits In

Our 24/7 English-speaking support team can walk you through setting any of these tools, but they cannot override a self-exclusion or reverse a cooling-off period, that's by design. For anything beyond account settings, Gambling Help Online is the independent resource built for exactly that conversation.

Related reading: check the terms behind these tools on Terms and Conditions, see how deposits and withdrawals actually move through Payments, review current offers on Bonus Offers, or head straight to registration once your limits are set the way you want them.